x bazi Privacy Policy

This Privacy Policy ("Policy") applies to all services and operations of the x bazi platform. When you create an account on x bazi, use our services, or contact us, you are considered to have accepted the terms of this Policy. Our Terms and Conditions and this Privacy Policy together define the relationship between you and x bazi.

We believe transparency is the foundation of trust. This document therefore avoids complex legal language and explains everything in plain terms, so you can fully understand what we do with your information.

1.1 Registration and Identity Information

When you open an account on x bazi, we collect the following information:

• Full name and date of birth (for age verification — to ensure services are provided to those aged 21+)
• Mobile number and email address
• National ID card or passport number (when identity verification is required)
• User-created username and password (stored in encrypted form)

1.2 Transaction Information

For every financial transaction — whether a deposit, withdrawal, or bonus claim — we store the transaction amount, time, method (bKash, Nagad, or Rocket), and the associated reference number. This information is used to ensure financial security and to resolve any disputes.

1.3 Technical and Usage Information

When you use the x bazi platform, certain technical information is collected automatically:

• IP address and device type
• Browser and operating system information
• Time spent on the platform and pages visited
• Login and logout times and dates
• Gaming activity — which games were played, for how long, and how many rounds

1.4 Communication Information

If you contact our support team via live chat or email, the content and time of that conversation are stored. This helps us improve our service quality and provide you better support in the future.

x bazi uses your information only for the following specific purposes:

2.1 Account Management and Verification

Identity information is required to create, manage, and secure your account. In particular, confirming age (21+) is our primary responsibility. x bazi reserves the right to suspend any account created using false information.

2.2 Processing Financial Transactions

Transaction information is used to correctly process deposits and withdrawals, maintain transaction history, and identify any financial irregularities.

2.3 Service Improvement and Personalisation

By analysing usage data, we improve platform performance and suggest games and offers based on your preferences. This makes your experience more relevant.

2.4 Security and Fraud Prevention

Technical information is monitored to prevent fraudulent activity, money laundering, or any other illegal conduct. IP information is used to identify multiple accounts or suspicious transactions.

2.5 Responsible Gaming Support

By analysing gaming activity data, we can identify potentially problematic gaming behaviour and arrange support where needed. Visit the Responsible Gaming Policy page on x bazi to learn more.

2.6 Customer Service

Your contact information is used to communicate with you, respond to your complaints or questions, and send necessary notifications.

3.1 Retention Period

Your information is retained for the entire period your account remains active. After an account is closed, certain information may be kept for a defined period for legal and financial reasons. Once that period has passed, it is securely deleted.

3.2 Encryption and Technical Protection

The x bazi platform uses SSL (Secure Sockets Layer) encryption, which keeps all data exchanged between you and our servers secure. Passwords are never stored in readable form — they are kept using a strong hashing method.

3.3 Access Control

Only staff members who require access to your personal information for their work can access it. Every access is recorded and reviewed on a regular basis.

3.4 Response to a Data Breach

If a data security incident ever occurs, we will notify affected users as quickly as possible and take the necessary remedial action. The security of your information is our highest priority.

x bazi does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Necessary information may be shared with selected service providers for payment processing (bKash, Nagad, Rocket), game software supply, and technical infrastructure management. These providers may only use the information to deliver the specific service and are also bound by strict privacy policies.

4.2 Legal Obligations

If disclosure of information is required as part of a court order, a government legal demand, or any other valid legal process, x bazi is obligated to comply with the law.

4.3 Fraud Investigation

Limited information may be shared with relevant authorities when needed to investigate serious fraud or illegal activity.

4.4 Business Transfer

If ownership or the structure of the x bazi business changes in the future, user information may form part of that process. In such a case, you will be notified in advance and the protections under this Policy will remain in place.

5.1 Use of Cookies

Cookies are used on the x bazi website — these are small data files stored in your browser that make your visit easier. Cookies are used to keep you logged in, remember your preferred settings, and improve platform performance.

5.2 Types of Cookies

• Essential Cookies: Required for login sessions and security; disabling these will prevent the platform from working properly.
• Functional Cookies: Remember language preferences and other settings.
• Analytics Cookies: Monitor platform usage to help improve the service.

5.3 Cookie Controls

You can disable or delete cookies from your browser settings. However, please note that disabling essential cookies may cause problems with your login and account functions.

As a user of the x bazi platform, you have the following rights over your own personal information:

6.1 Right to Access

You have the right to know what personal information is stored in your account. You can contact the x bazi support team to request details of this information.

6.2 Right to Correction

If any incorrect information exists in your account, you have the right to have it corrected. This can be done through account settings or via the support team.

6.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained for a set period for legal, financial, or security reasons.

6.4 Right to Object to Processing

You have the right to object to the use of your information for specific purposes such as marketing communications or data analysis. Such requests can be made via live chat or email.

6.5 How to Exercise Your Rights

To exercise any of the rights mentioned above, contact our support team — assistance is available in Bengali 24/7 via live chat or email. To learn more about us, visit the About Us page.

x bazi is strictly for people aged 21 or older. We never knowingly collect information from anyone under the age of 21. If an account belonging to a minor comes to our attention, that account will be closed immediately and the associated information will be deleted.

A note to parents — if you suspect your child has created an account on x bazi, please notify our support team immediately.

x bazi may update this Privacy Policy from time to time. If significant changes are made, we will post a notice on the platform and may send information to the email address or mobile number linked to your account.

Continued use of the platform after any changes means you are considered to have accepted the updated Policy. We therefore recommend revisiting this page occasionally.

If you have any questions, comments, or complaints about this Privacy Policy, please contact us:

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English
• Email: [email protected]

Our support team tries to respond to your request as quickly as possible. More complex privacy matters may take a little longer, but we treat every request seriously. For general enquiries, you can also check our Frequently Asked Questions (FAQ) section.